Michelgilberto.com is a professional webshop that offers high-quality service. We have competitive prices and advantageous offers. We do our utmost to get the products delivered to you in good condition. If you want to exchange or return the product you ordered, this is possible.

You have the right to cancel the order up to 14 days after receipt without giving a reason. After cancellation, you have another 14 days to return the product by mail. You will then be credited with the full order amount including shipping costs within 14 days.

Only the return costs are for your own account. These costs amount to approximately 6,95 euro per package (consult the website of the carrier you want to use for the exact rates). If you use the right of withdrawal, the product with all accessories supplied and – if reasonably possible – in the original condition and packaging will be returned to michelgilberto.com.

If you want to exchange or return a product, we request that you report this within 14 days after receipt via our email: info@michelgilberto.com. You can also contact us by phone at: +316 13 95 34 96. Photos of any damage or defects are also required. Add a letter to the package in which you indicate what you want to happen with the return (exchange or money back) and state your details and the order number. The order amount due will be refunded within 14 days after receipt of the return shipment, provided that the product has been returned in good condition.

Opened and/or used products will not be accepted for return. For more information about our guarantee and returns policy, please refer to our General Terms and Conditions.